Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01453 763980
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can book an appointment up to three months in advance.
To request a routine appointment in advance during opening times:
- phone us on 01453 763980
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Enhanced access
The practice now offers some appointments in the early evenings on Wednesdays and Thursdays. These appointments must be booked in advance and will be for routine consultations only. Urgent and emergency cases will continue to be seen by the out of hours service, as at present.
The telephone will continue to be transferred to the out of hours service from 6:30pm to 8am on Monday to Friday and from 6:30pm on Friday until 8am on Monday.
For security reasons the surgery buildings will not be accessible except to patients with appointments. You will not be able to call in to make appointments or collect prescriptions. There will be no nurse on duty and blood tests may not be possible because of lack of transport to the laboratory.
We hope these appointments will be helpful to those working at a distance who find it difficult to make our last normal appointment, which will continue to be at 6pm.
Find out more about the improved access service.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01453 763980 during opening times
If you need help when we are closed
If you are ill or injured and are not sure where to turn, you can download the ASAP Glos mobile phone App, or call NHS 111
Between 6:30pm and 8am, Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are for patients who are too unwell to come to the surgery due to a medical condition.
If you leave your home to go on a shopping trip or visit your bank, dentist or hairdresser then we would normally expect you to attend the surgery.
Except in emergencies, please call the surgery before 10:30am so that the doctors can best fit such visits into their day.
Please consider carefully whether a request for a visit is necessary. Urgent cases can always be fitted in during surgeries and even children, if wrapped in a blanket, can often be seen more quickly at surgery than if visited at home.