Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- visit reception, if you have a computer-generated order form (repeat slip) please tick the boxes next to the medication required before handing to the receptionist
- post your request to the surgery, if you would like your prescription returned to you please enclose a stamped addressed envelope
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
The doctors regularly review patients who are on long-term medication and it may be that he/she will want to see you before your next prescription. If this is the case, the receptionist will let you know when you collect your current prescription.
If your repeat prescription has not changed for a year, it may be possible for you to transfer onto the 6-monthly repeat drugs scheme. This means that prescriptions for 6 months will be printed for you to take to the chemist of your choice.
Prescription charges
Find out more about prescription charges (nhs.uk).
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.